Frequently asked questions

1. Frequently Asked Questions?

   • How do I apply for housing? 

   You can apply online via this website, or via www.angus.gov.uk and search ‘find a home’, both will take you to the online housing application.

    

   • Is there any help available to apply online for a house?

   On this website there is a step by step user guide to assist you through every part of the application.

    

   • I am unable to apply online for a house? 

   We ask if you have friends or family that could help you apply online or you can nominate someone to deal with your application on your behalf. Before providing information about a nominated representative/relative/carer you must have their permission to do so. Alterative options are to attend your local library or via the telephone with the Common Housing Register Team. Before we can assist you, you must have all the relevant documentation required for your application. 

    

   • What are the current ACCESS point opening days/hours?

   The current opening hours for each of our sites from 26^th April are here

    

   • What documents do I need to apply for a house?

   Accepted Proof of ID:

   Birth certificate, passport or National Insurance Card.

   Accepted Proof of Address may include, but not limited to: official letters/bills/statements from a local authority, public agency or private utility company (gas, electric, telephone), government department, private sector lease, bank or building society;photographic driving licence.

    

   • How many properties will be advertised?  

   ​This will vary from week to week, some weeks there may be no properties advertised that you would be eligible for. Not all properties will be advertised. For example, where we have specialist supported housing or properties with particular adaptations, we will match these to the most suitable applicants on our housing register in the first instance. The priority rules set out in our policy under "Assessing Housing Need" will apply.  

   • What is bidding?  

   This is the term used for applying for a property. It does not involve money. Support is available if you have difficulty bidding online and you may also wish to nominate someone to bid on your behalf.  In some circumstances we will match you to a property or place bids on your behalf.

    

   • What is my position on the waiting list? 

   We no longer refer to a waiting list of applications. This is now called a housing register. We want people to have more choice about where they want to live. We will advertise details of homes available and people can choose which ones they would like to be considered for. Properties will be allocated according to priority banding and the date of application.

    

   • Can I bid on more than one property? 

   Yes. There is no limit to the number of properties you can bid on but you can only bid on properties that meet your criteria.

    

   • How will I know the outcome of my bid?

   If you are successful, we will make you a formal offer of housing. You can view your bids and bid position within your customer portal on this site. 

    

   • What if I disagree with the banding allocated to me? 

   You can appeal if you are unhappy with any decision that we make about your housing application. All appeals will be considered by independent officers who have had no part in making the decision you have made your appeal about.

    

   • I am unable to bid online for a house? 

   We ask if you have friends or family that could help you apply online or you can nominate someone to bid on your behalf. Before providing information about a nominated representative/relative/carer you must have their permission to do so. Alterative options are to attend your local library or via the telephone with the Common Housing Register Team. We recognise that some applicants will have difficulties bidding because they do not have internet access or have other vulnerabilities. The allocations policy states that in some circumstances where you are unable to access the bidding system, we can automatically place bids on your behalf.  If you refuse 2 offers of housing, your application will be suspended for 6 months.

    

   • I have forgotten my log in details? 

   You can reset your log in details by clicking “Reset login information” on the log in screen.